Privacy Policy

1. Introduction

Welcome to GrowOutly ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered VoIP platform and related services (collectively, the "Services").

By using GrowOutly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, job title, and password
• Billing Information: Payment card details, billing address (processed securely through our payment processors)
• Profile Information: Additional information you choose to provide in your user profile
• Communications: Information you provide when contacting our support team or participating in surveys

2.2 Information Collected Automatically

• Call Data: Call duration, timestamps, phone numbers, call recordings, transcriptions, and AI-generated insights
• Usage Data: Features used, pages viewed, time spent on platform, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

• CRM Integrations: Contact information and customer data from connected CRM systems (Salesforce, HubSpot, etc.)
• Authentication Services: Information from single sign-on providers
• Business Partners: Information from our authorized resellers or partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our VoIP and AI-powered features
• AI Features: To train and improve our AI models for conversation intelligence, lead scoring, and coaching insights
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communications: To send service updates, technical notices, and respond to your inquiries
• Analytics: To analyze usage patterns and improve our Services
• Marketing: To send promotional communications (with your consent)
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Call Recording and AI Processing

Important Notice: Our Services include call recording and AI-powered analysis features. By using GrowOutly:

• You acknowledge that calls may be recorded, transcribed, and analyzed by our AI systems
• You are responsible for complying with all applicable laws regarding call recording and consent in your jurisdiction
• You must inform all call participants that calls are being recorded where legally required
• Call recordings and transcriptions are stored securely and used to provide AI insights, coaching, and service improvements
• You can disable recording features at any time through your account settings

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Customer support tools
• Email and communication services

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest using TLS/SSL and AES-256
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee training on data protection practices
• Secure data centers with physical security controls
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Call Recordings: Retained according to your account settings (default 90 days, customizable)
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Billing Records: Retained for 7 years for tax and accounting purposes

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a structured format
• Opt-Out: Opt-out of marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing of your information

To exercise these rights, please contact us at privacy@growoutly.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our Services
• Provide personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect functionality of our Services.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information. We do not sell your personal information.

14. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you
• Consent: You have given explicit consent
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with legal obligations

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: